SUPPORT
Support
Mirino is meant to be simple. If something's stuck, reach out — we answer personally.
Quick answers
Most questions are answered in the FAQ — price, account, offline use, iCloud sync and OCR: https://hyperzero.de/en/mirino/faq
Direct contact
Write to [email protected]. We read every email ourselves. Replies usually come within two working days. Tell us your device (iPhone, iPad or Mac) and iOS/macOS version — it speeds up the help.
Data & security
Mirino stores everything on your device — no account, no servers of ours. Optional sync runs through your iCloud. Details in the privacy policy: https://hyperzero.de/en/privacy#mirino
Purchase & restore
Three scans are free, then $4.99 once — no subscription, nothing expires. New device? Tap “Restore purchase” in the app as long as you use the same Apple Account. The purchase runs through Apple.
Missing a feature?
Mirino stays deliberately lean. Still: tell us what you're missing. We build what helps many — and say honestly when something doesn't fit Mirino.